CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:

By placing an order electronically via the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and all other applicable laws regarding the sale and delivery of the purchased product.
Shipping costs (delivery fees) for the product are to be covered by the buyer.
Each purchased product will be delivered to the person and/or organization at the address specified by the buyer, provided it does not exceed the legal period of 30 days. If the product is not delivered within this period, the buyer may terminate the agreement.
The purchased product must be delivered complete, with all the specified features, and accompanied by any relevant documents such as a warranty certificate and user manual.
If delivery of the purchased product becomes impossible, the seller is required to notify the buyer in writing within 3 days from learning of the situation, and must refund the full amount to the buyer within 14 days.

If the buyer does not pay or the payment is canceled in the bank records, the seller is not obligated to deliver the product.

If after delivery of the product it is determined that the payment was made using a credit card fraudulently by unauthorized persons, and the related bank or financial institution does not pay the seller, the buyer must return the product to the seller within 3 days, with the shipping costs borne by the seller.

If unforeseen circumstances beyond the seller's control occur and the product cannot be delivered on time, the buyer will be informed. The buyer may request cancellation of the order, replacement of the product, or a postponement of delivery until the obstacle is removed. If the buyer cancels the order:
- If payment was made in cash, the amount will be refunded within 14 days of cancellation.
- If payment was made by credit card, the amount will be refunded to the bank within 14 days, but the bank may take 2–3 weeks to transfer the amount to the buyer’s account.

The buyer must inspect the goods/services before accepting delivery. Damaged, broken, or defective items (e.g., torn packaging) should not be accepted from the delivery company. Accepted deliveries are considered to be undamaged and in good condition. After delivery, the buyer must carefully preserve the goods/services. If the right of withdrawal is to be exercised, the product must not be used. The invoice must also be returned with the product.

The buyer may exercise the right of withdrawal within 14 (fourteen) days from the delivery of the product to themselves or to the person/institution at the address provided, without any legal or penal liability and without giving any reason, by notifying the seller through the contact information below.

Company Name/Title:
Address:
Email:
Phone:
Fax:

If the purchase is for a service, the 14-day period begins from the contract date. If the service has begun with the consumer's consent before the withdrawal period expires, the right of withdrawal cannot be exercised.
Costs arising from exercising the right of withdrawal are covered by the seller.
To exercise the right of withdrawal, the buyer must notify the seller in writing within 14 days via registered mail, fax, or email, and the product must not fall under the "Non-Returnable Products" category as defined in this agreement.

The invoice of the product delivered to a third party or the buyer must be returned. (If the invoice is issued to a company, a return invoice issued by the company must be included. Returns for company purchases cannot be processed without a return invoice.)
The return form, product box, packaging, and all standard accessories (if any) must be returned undamaged and complete.

Upon receiving the withdrawal notice, the seller must refund the total amount and all related obligations to the buyer within 10 days and must accept the return of the product within 20 days.
If the value of the goods is diminished or return becomes impossible due to the buyer’s fault, the buyer is liable for compensating the seller accordingly. However, the buyer is not responsible for any changes or deterioration resulting from proper use of the product during the withdrawal period.
If the return causes the total amount to fall below the campaign threshold, the discount benefit from the campaign will be canceled.

Products prepared according to the buyer's request or clearly tailored to personal needs, lower parts of underwear, swimsuits and bikini bottoms, makeup products, disposable items, products prone to spoilage or with an expiration date, products whose packaging is opened after delivery and are unsuitable for return for health or hygiene reasons, mixed products that cannot be separated due to their nature, periodicals such as newspapers and magazines (excluding subscription contracts), services rendered instantly in electronic format, digital content, software, audio/video recordings, books, and computer consumables (if their packaging is opened by the buyer), cannot be returned under the regulation. Also, the right of withdrawal cannot be exercised for services initiated with the consumer’s approval before the end of the withdrawal period.
For cosmetics, personal care products, underwear, swimsuits, bikinis, books, software programs, DVDs, CDs, and stationery supplies (e.g., toners, cartridges, ribbons), the packaging must be unopened, unused, untested, and intact in order to be eligible for return.

If the buyer defaults on a payment made by credit card, they accept, declare, and undertake that they will pay interest to the bank and be liable to the bank under the credit card agreement. In this case, the bank may take legal action and demand costs and legal fees from the buyer. If the buyer is in default, they also accept to compensate the seller for any damages or losses incurred due to the delayed fulfillment of the debt.

You can make a bank transfer or EFT (Electronic Funds Transfer) to any of our TL accounts at ............ Bank, ............ Branch.
Through our website, you can make single payments or use installment options with any credit card. Upon completing your order with an online payment, the relevant amount will be charged to your credit card.